Terms of Service (TOS) for GenZone.ai
Date of Revision: [June, 2025]
Welcome
Welcome to GenZone.ai (the "Website", "platform", or "service"). You are currently reading our Terms and Conditions (“Terms”), which outline the agreement between you and us. These Terms specify the conditions under which you may access and use our Website and related services.
By accessing, browsing, or using this Website, you agree to comply with and be bound by these Terms and our Privacy Policy. Your continued use of the Website signifies your acceptance of these Terms.
1. Account
1.1 Account Creation and Security
Parts of the Services offered by the Website may require you to create a user account, which may involve providing an email address and/or creating a user ID and/or password (the “Protected Areas”). In the event of accessing Protected Areas, you agree to access them only using your registered user account and/or ID and password.
You may be able to:
● Sign in with an email address
● Log in with a third-party account (e.g., Google)
You hereby represent and warrant that all information you submit to create a user account is true and correct, and you have full rights to submit such information.
You agree to, from time to time as necessary, update any information associated with your user account or user ID (including but not limited to, your email, payment information (subscriptions and email address, or other supplemental information as the case may be)) so that it remains current, accurate, and correct at all times. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activities occurring under your user account and/or user ID. Your user account and user ID are non-transferrable. You cannot sell, lend, or otherwise share it with any other person.
Any violation of these Terms of Service, including but without limitation, failure to maintain updated and correct information about your user account, may cause your user account to fall out of good standing, and we may cancel your user account in our sole discretion.
Meanwhile, we reserve the right to terminate or restrict your user account and/or user ID, or otherwise revoke your access to the Website or Services provided by us, at any time for reasons or suspicions which indicate you have violated the terms of TOS or Privacy Policy, at our sole discretion. You agree that we will not be liable to you or any third party for, without limitation, any denial of use of the Website or the content or Services offered by us, any change of costs for third-party Services or fees or otherwise, or from suspension or termination of your user account and/or user ID.
1.2 Subscription
We retain the right, at our sole discretion, to provide some Services which will be available only for paid subscribers or via the purchase of credits or other access tokens. The subscription or access will begin after the initial payment, and the payment should be performed pursuant to the fee terms as presented on the Website at the time of the purchase. You are responsible for payment of all fees, charges, and taxes (if required by law) related to the transaction.
● If you don't want to renew a subscription, you can cancel it in your payment provider's account (e.g., PayPal, Stripe, or credit card issuer) by yourself, if applicable, or by following the cancellation instructions within your GenZone.ai account or by contacting us via [email protected].
● Content created (e.g., images, videos, text) is a personalized product and consumes electricity, GPU, and server resources for your creation. The primary way to be eligible for a refund is only if you have never used any purchased credits or subscription benefits to generate or modify any content. Therefore, stop at this step if you plan to ask for a refund. If you create at least one piece of content using paid services and ask for a refund, a dispute may be launched. After the dispute, you may be blocked definitively from our Website, including free and premium services. If you just want to make a test, please use any free version or free trial options if available.
● Only regular priced items may be refunded; unfortunately, sale items, official rewards, and used credits/subscription periods cannot be refunded, except as expressly stated in our Return Policy or as required by applicable law.
● Late or missing refunds (if applicable): If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us via [email protected].
Please note that if you subscribe to the Services from a distribution platform not indicated or recognized by us, we are not responsible for any costs or liability arising from your action.
2. Legal Capacity
You warrant that:
- You are of legal age in your jurisdiction to form a binding contract;
- If underage, you are using the Services under the supervision of a parent or guardian;
- You are not barred from using this Website under laws applicable to your region.
3. Intellectual Property
The Website and its content (technology, software, files, images, etc.) are owned by or licensed to GenZone.ai or its authorized partners. You are granted a non-transferable, non-exclusive license to access and use the Website for personal or internal business use only, subject to these Terms.
4. Your Content and Generated Content
4.1 Your Inputs
You retain ownership of any content you submit. You grant us a license to use such content as needed to provide and improve the Services.
4.2 Generated Content
You own the rights to AI-generated content based on your inputs, to the extent permitted by law. You are responsible for ensuring that your use of such content complies with relevant laws and does not infringe upon third-party rights.
4.3 License to Us
You grant us permission to use your input and generated content to operate and improve our services, in line with our Privacy Policy. You can terminate this license by deleting content or your account, where technically feasible.
5. Restrictions of Conduct and Content
5.1 Website Usage Restrictions
In accessing and using the Website, you agree to abide by the following rules, restrictions, and limitations:
● You will not modify, translate, adapt, or reformat the Website, except as expressly permitted by the Services' features;
● You will not decipher, decompile, disassemble, or reverse-engineer, or otherwise attempt to discover the source code or structure of, the software or materials comprising the Website (except where the foregoing is permitted by applicable local law notwithstanding such restrictions, and then only to the extent that such intended activities are disclosed in advance in writing to us);
● You will not interfere with or circumvent any security feature of the Website or any feature that restricts or enforces limitations on the use of the Website;
● You will not use the Website to gain unauthorized access to our or any third party's data, systems, or networks;
● You will not use the Website in any manner that could damage, disable, overburden, impair, or otherwise interfere with or disrupt our systems and networks, or otherwise interfere with other users' use of the Website;
● You will not use the Website in any way that, in our sole discretion, may expose us and others to liability or damages;
● You will not remove, change, or obscure any copyright, trademark notice, trademark, hyperlink, or other proprietary rights notices contained in the Website; and
5.2 Content Transmission Restrictions
You shall not upload, input, share, generate, or otherwise transmit to or via the Services any content (including text, photo, video, audio, etc.) that:
● Is unlawful, harmful, libelous, defamatory, obscene, abusive, racially or ethnically offensive, pornographic, indecent, lewd, harassing, threatening, invasive of personal privacy or publicity rights, misleading, incendiary, or otherwise objectionable;
● Would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law;
● May infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any third party;
● Contains any unsolicited promotions, political campaigning, advertising, or solicitations not expressly approved by us;
● Contains any private or personal information of a third party without such third party's consent;
● May harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise;
● Contains any viruses, corrupted data, or other harmful, disruptive, or destructive files or content, designed to interrupt, destroy, or limit the functionality of the Application;
● Contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships (e.g., inside information, confidential information received in the context of an employment or a non-disclosure agreement); or
● Is, in our sole judgment, objectionable or that restricts or inhibits any other person from using or enjoying our Services, or that may expose us or others to any harm or liability of any type.
We reserve the right, but are not obligated, to reject and/or remove any user content or generated content that we believe, in our sole discretion, violates these provisions. If you have noticed any violation of these Terms from your perspective, content of any nature whatsoever, please contact us at: [email protected].
5.3 Content Usage and Sharing
Unless otherwise agreed, any content generated by you using the Services should be used in accordanceance with these TOS. You are responsible for how you use and share content generated through the Website.
6.Claims of Infringement
6.1 Copyright Infringement
If you believe in good faith that materials transmitted or created through the Website infringe your copyright, you (or your agent) may send us a notice requesting that we remove the material or block access to it. Please provide the following information in writing:
● An electronic or physical signature of the owner (or person authorized to act on behalf of the owner) of the copyrighted work;
● A description of the copyrighted work that you claim has been infringed upon and sufficient information for us to locate such copyrighted work;
● Your address, telephone number, and e-mail address;
● A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
● A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
We will 1) take proper preliminary actions against said alleged infringement within a reasonable time after receipt of said information, including without limitation link blockage or content removal; 2) notify the alleged infringer and demand him or her to explain and provide counter evidence if appropriate.
If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, you may send us a counter-notice. If you do, we will notify the alleged claimant and may hold process for a period (e.g., 10 - 14 business days) and then re-enable your content unless the copyright owner initiates a legal action against you before then. Our counter-notice procedures will comply with applicable law. Notices and counter-notices should be sent to us via email at: [email protected] with the subject "Copyright Infringement Notice".
6.2 Other Rights
If you believe in good faith that materials on or accessible through the Website infringe your other rights (e.g., trademark), you (or your agent) may send us a notice requesting that we remove the material or block access to it. Please provide relevant information that could prove basic facts of the infringement in writing when you contact us.
6.3 Repeat Infringement
We have the right to suspend or terminate the use of the Website by anyone engaged in suspected repeated infringement.
7. Liability Disclaimer
The Website and its content are provided "as-is" and "as-available". We disclaim all warranties to the fullest extent allowed by applicable law. We are not liable for indirect, incidental, or consequential damages, including but not limited to data loss, business disruption, or legal disputes arising from your use of the Website.
Our maximum liability shall not exceed the total fees you paid to us in the 12 months prior to a claim, or 100 EUR equivalent, whichever is greater.
8. Third-Party Links and Services
You may encounter third-party content or links while using the Website. We are not responsible for their availability, safety, or accuracy. Your interactions with such content are entirely at your own risk.
9. Governing Law and Dispute Resolution
9.1 These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (Hong Kong SAR), without regard to its conflict of laws principles.
9.2 Subject to Section 9.3 below, any dispute, controversy, or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be referred to and finally resolved by the courts of Hong Kong SAR. The Parties hereby submit to the exclusive jurisdiction of these courts.
9.3 Notwithstanding the foregoing, to the extent a user is located in a jurisdiction where mandatory laws require that disputes be adjudicated elsewhere, this Section 9 will not preclude the user from exercising such rights under local mandatory laws.
10. Changes to These Terms
We may update these Terms at any time. Updates will be effective once posted on the Website. Continued use of the Website constitutes your acceptance of the revised Terms.
11. Termination and Assignment
You may terminate these Terms by ceasing use of the Website and deleting your account. We may terminate your access for any reason, including violation of these Terms.
We may assign or transfer our rights and obligations under these Terms to a third party. Continued use after such transfer indicates your agreement.
12. Miscellaneous
If any part of these Terms is found unenforceable, the remainder remains valid. These Terms, including our Privacy Policy and Return Policy, constitute the full agreement between you and us.
13. Contact Us
Company name: Synapse AI Limited
Company address: 5/F MANULIFE PLACE，348 KWUN TONG RD，HONG KONG
For any questions regarding these Terms or the Website, please contact: [email protected]
Terms of Service (TOS) for GenZone.ai
Date of Revision: [June, 2025]
Welcome
Welcome to GenZone.ai (the "Website", "platform", or "service"). You are currently reading our Terms and Conditions (“Terms”), which outline the agreement between you and us. These Terms specify the conditions under which you may access and use our Website and related services.
By accessing, browsing, or using this Website, you agree to comply with and be bound by these Terms and our Privacy Policy. Your continued use of the Website signifies your acceptance of these Terms.
1. Account
1.1 Account Creation and Security
Parts of the Services offered by the Website may require you to create a user account, which may involve providing an email address and/or creating a user ID and/or password (the “Protected Areas”). In the event of accessing Protected Areas, you agree to access them only using your registered user account and/or ID and password.
You may be able to:
● Sign in with an email address
● Log in with a third-party account (e.g., Google)
You hereby represent and warrant that all information you submit to create a user account is true and correct, and you have full rights to submit such information.
You agree to, from time to time as necessary, update any information associated with your user account or user ID (including but not limited to, your email, payment information (subscriptions and email address, or other supplemental information as the case may be)) so that it remains current, accurate, and correct at all times. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activities occurring under your user account and/or user ID. Your user account and user ID are non-transferrable. You cannot sell, lend, or otherwise share it with any other person.
Any violation of these Terms of Service, including but without limitation, failure to maintain updated and correct information about your user account, may cause your user account to fall out of good standing, and we may cancel your user account in our sole discretion.
Meanwhile, we reserve the right to terminate or restrict your user account and/or user ID, or otherwise revoke your access to the Website or Services provided by us, at any time for reasons or suspicions which indicate you have violated the terms of TOS or Privacy Policy, at our sole discretion. You agree that we will not be liable to you or any third party for, without limitation, any denial of use of the Website or the content or Services offered by us, any change of costs for third-party Services or fees or otherwise, or from suspension or termination of your user account and/or user ID.
1.2 Subscription
We retain the right, at our sole discretion, to provide some Services which will be available only for paid subscribers or via the purchase of credits or other access tokens. The subscription or access will begin after the initial payment, and the payment should be performed pursuant to the fee terms as presented on the Website at the time of the purchase. You are responsible for payment of all fees, charges, and taxes (if required by law) related to the transaction.
● If you don't want to renew a subscription, you can cancel it in your payment provider's account (e.g., PayPal, Stripe, or credit card issuer) by yourself, if applicable, or by following the cancellation instructions within your GenZone.ai account or by contacting us via [email protected].
● Content created (e.g., images, videos, text) is a personalized product and consumes electricity, GPU, and server resources for your creation. The primary way to be eligible for a refund is only if you have never used any purchased credits or subscription benefits to generate or modify any content. Therefore, stop at this step if you plan to ask for a refund. If you create at least one piece of content using paid services and ask for a refund, a dispute may be launched. After the dispute, you may be blocked definitively from our Website, including free and premium services. If you just want to make a test, please use any free version or free trial options if available.
● Only regular priced items may be refunded; unfortunately, sale items, official rewards, and used credits/subscription periods cannot be refunded, except as expressly stated in our Return Policy or as required by applicable law.
● Late or missing refunds (if applicable): If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us via [email protected].
Please note that if you subscribe to the Services from a distribution platform not indicated or recognized by us, we are not responsible for any costs or liability arising from your action.
2. Legal Capacity
You warrant that:
- You are of legal age in your jurisdiction to form a binding contract;
- If underage, you are using the Services under the supervision of a parent or guardian;
- You are not barred from using this Website under laws applicable to your region.
3. Intellectual Property
The Website and its content (technology, software, files, images, etc.) are owned by or licensed to GenZone.ai or its authorized partners. You are granted a non-transferable, non-exclusive license to access and use the Website for personal or internal business use only, subject to these Terms.
4. Your Content and Generated Content
4.1 Your Inputs
You retain ownership of any content you submit. You grant us a license to use such content as needed to provide and improve the Services.
4.2 Generated Content
You own the rights to AI-generated content based on your inputs, to the extent permitted by law. You are responsible for ensuring that your use of such content complies with relevant laws and does not infringe upon third-party rights.
4.3 License to Us
You grant us permission to use your input and generated content to operate and improve our services, in line with our Privacy Policy. You can terminate this license by deleting content or your account, where technically feasible.
5. Restrictions of Conduct and Content
5.1 Website Usage Restrictions
In accessing and using the Website, you agree to abide by the following rules, restrictions, and limitations:
● You will not modify, translate, adapt, or reformat the Website, except as expressly permitted by the Services' features;
● You will not decipher, decompile, disassemble, or reverse-engineer, or otherwise attempt to discover the source code or structure of, the software or materials comprising the Website (except where the foregoing is permitted by applicable local law notwithstanding such restrictions, and then only to the extent that such intended activities are disclosed in advance in writing to us);
● You will not interfere with or circumvent any security feature of the Website or any feature that restricts or enforces limitations on the use of the Website;
● You will not use the Website to gain unauthorized access to our or any third party's data, systems, or networks;
● You will not use the Website in any manner that could damage, disable, overburden, impair, or otherwise interfere with or disrupt our systems and networks, or otherwise interfere with other users' use of the Website;
● You will not use the Website in any way that, in our sole discretion, may expose us and others to liability or damages;
● You will not remove, change, or obscure any copyright, trademark notice, trademark, hyperlink, or other proprietary rights notices contained in the Website; and
5.2 Content Transmission Restrictions
You shall not upload, input, share, generate, or otherwise transmit to or via the Services any content (including text, photo, video, audio, etc.) that:
● Is unlawful, harmful, libelous, defamatory, obscene, abusive, racially or ethnically offensive, pornographic, indecent, lewd, harassing, threatening, invasive of personal privacy or publicity rights, misleading, incendiary, or otherwise objectionable;
● Would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law;
● May infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any third party;
● Contains any unsolicited promotions, political campaigning, advertising, or solicitations not expressly approved by us;
● Contains any private or personal information of a third party without such third party's consent;
● May harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise;
● Contains any viruses, corrupted data, or other harmful, disruptive, or destructive files or content, designed to interrupt, destroy, or limit the functionality of the Application;
● Contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships (e.g., inside information, confidential information received in the context of an employment or a non-disclosure agreement); or
● Is, in our sole judgment, objectionable or that restricts or inhibits any other person from using or enjoying our Services, or that may expose us or others to any harm or liability of any type.
We reserve the right, but are not obligated, to reject and/or remove any user content or generated content that we believe, in our sole discretion, violates these provisions. If you have noticed any violation of these Terms from your perspective, content of any nature whatsoever, please contact us at: [email protected].
5.3 Content Usage and Sharing
Unless otherwise agreed, any content generated by you using the Services should be used in accordanceance with these TOS. You are responsible for how you use and share content generated through the Website.
6.Claims of Infringement
6.1 Copyright Infringement
If you believe in good faith that materials transmitted or created through the Website infringe your copyright, you (or your agent) may send us a notice requesting that we remove the material or block access to it. Please provide the following information in writing:
● An electronic or physical signature of the owner (or person authorized to act on behalf of the owner) of the copyrighted work;
● A description of the copyrighted work that you claim has been infringed upon and sufficient information for us to locate such copyrighted work;
● Your address, telephone number, and e-mail address;
● A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
● A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
We will 1) take proper preliminary actions against said alleged infringement within a reasonable time after receipt of said information, including without limitation link blockage or content removal; 2) notify the alleged infringer and demand him or her to explain and provide counter evidence if appropriate.
If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, you may send us a counter-notice. If you do, we will notify the alleged claimant and may hold process for a period (e.g., 10 - 14 business days) and then re-enable your content unless the copyright owner initiates a legal action against you before then. Our counter-notice procedures will comply with applicable law. Notices and counter-notices should be sent to us via email at: [email protected] with the subject "Copyright Infringement Notice".
6.2 Other Rights
If you believe in good faith that materials on or accessible through the Website infringe your other rights (e.g., trademark), you (or your agent) may send us a notice requesting that we remove the material or block access to it. Please provide relevant information that could prove basic facts of the infringement in writing when you contact us.
6.3 Repeat Infringement
We have the right to suspend or terminate the use of the Website by anyone engaged in suspected repeated infringement.
7. Liability Disclaimer
The Website and its content are provided "as-is" and "as-available". We disclaim all warranties to the fullest extent allowed by applicable law. We are not liable for indirect, incidental, or consequential damages, including but not limited to data loss, business disruption, or legal disputes arising from your use of the Website.
Our maximum liability shall not exceed the total fees you paid to us in the 12 months prior to a claim, or 100 EUR equivalent, whichever is greater.
8. Third-Party Links and Services
You may encounter third-party content or links while using the Website. We are not responsible for their availability, safety, or accuracy. Your interactions with such content are entirely at your own risk.
9. Governing Law and Dispute Resolution
9.1 These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (Hong Kong SAR), without regard to its conflict of laws principles.
9.2 Subject to Section 9.3 below, any dispute, controversy, or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be referred to and finally resolved by the courts of Hong Kong SAR. The Parties hereby submit to the exclusive jurisdiction of these courts.
9.3 Notwithstanding the foregoing, to the extent a user is located in a jurisdiction where mandatory laws require that disputes be adjudicated elsewhere, this Section 9 will not preclude the user from exercising such rights under local mandatory laws.
10. Changes to These Terms
We may update these Terms at any time. Updates will be effective once posted on the Website. Continued use of the Website constitutes your acceptance of the revised Terms.
11. Termination and Assignment
You may terminate these Terms by ceasing use of the Website and deleting your account. We may terminate your access for any reason, including violation of these Terms.
We may assign or transfer our rights and obligations under these Terms to a third party. Continued use after such transfer indicates your agreement.
12. Miscellaneous
If any part of these Terms is found unenforceable, the remainder remains valid. These Terms, including our Privacy Policy and Return Policy, constitute the full agreement between you and us.
13. Contact Us
Company name: Synapse AI Limited
Company address: 5/F MANULIFE PLACE，348 KWUN TONG RD，HONG KONG
For any questions regarding these Terms or the Website, please contact: [email protected]
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