Return Policy
Return Policy (Cancellation & Refund Policy) for GenZone.ai
Date: [May, 2025]
Thank you for spending at GenZone.ai, a service of MINDSPARK AI LIMITED. If you are not completely satisfied with your purchase of a subscription or digital product (like credits), we are here to help, within the terms of this policy.
To initiate a refund request, please follow the steps below.
Digital Subscription Products (e.g., GenZone.ai Premium Plans)
If you stop using GenZone.ai but forget to unsubscribe from your GenZone.ai subscription, we may, at our discretion, consider a refund for your latest subscription payment, provided that you have not used any of the subscription's credits, features, or generated/modified any content since that latest payment was completed. Subscription fees are generally non - refundable once the subscription period has begun and services have been made available or used, except as required by applicable law (including your statutory cancellation rights if applicable, e.g., within 14 days for EU consumers if services have not commenced with your express consent and acknowledgement of waiver of withdrawal rights).
You can cancel your subscription at any time to prevent future charges. Cancellation will typically take effect at the end of your current billing period.
Digital Products (e.g., GenZone.ai Credits Packs)
No refund will be issued if any portion of a credit pack has been used to generate or modify content. We do not offer partial or pro - rata refunds for used credit packs.
You generally have 4 calendar days from the date of the transaction to apply for a refund for an unused credit pack, provided no credits from that pack have been consumed and provided services have not been fully performed with your prior express consent and acknowledgement that you thereby lose your right of withdrawal (as applicable under EU consumer rights).
Non - Returnable / Non - Refundable Items (unless required by law)
Official Rewards or promotional credits (if any)
Used credits or partially used credit packs
Used portions of subscription periods (beyond any statutory cancellation period)
Sale items or discounted purchases (may be subject to different refund conditions, which will be stated at the time of purchase, or generally non - refundable unless services are not rendered as described).
How to Request a Refund
To request a refund, please contact us via our support channel at [email protected]. Please include your account information, the date of purchase, the item you wish to have refunded, and the reason for your request. We may need to request specific information from you to help us confirm your identity and purchase.
Refunds (if applicable)
Upon receipt of your refund request, our staff will check your account status, usage, and eligibility for a refund based on this policy and applicable law.
If your request is approved, then your refund will be processed. Refunds will be credited to the original method of payment used for the purchase.
Please allow for a certain number of business days for the refund to be reflected in your account, as processing times can vary among payment providers.
Late or Missing Refunds (if applicable)
If you haven't received an approved refund yet, first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us via
[email protected].
Sale Items (if applicable)
Only regular priced items may be refunded as per the conditions above. Unfortunately, sale items or items purchased with a discount code may have limited or no refund eligibility, which will be indicated at the time of purchase or are otherwise non - refundable unless faulty or not as described, or as required by law.
Consumer Rights (EU/EEA)
If you are a consumer in the European Union or European Economic Area, you have a statutory right to withdraw from a contract for the purchase of digital content or services within 14 days without giving any reason. This withdrawal period will expire after 14 days from the day of the conclusion of the contract.
However, you will lose your right of withdrawal if the performance of the service has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal, or in the case of digital content not supplied on a tangible medium, if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
To exercise the right of withdrawal, you must inform us (MINDSPARK AI LIMITED, Coliemore House, Coliemore Road, Dalkey, DUBLIN, Ireland, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e - mail). You may use the model withdrawal form provided by your local consumer authority, but it is not obligatory.
This Return Policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction that cannot be waived or limited by contract.
Contact Us
If you have any questions about our Return Policy, please contact us at [email protected].
Company name: MINDSPARK AI LIMITEDCompany address: Coliemore House, Coliemore Road, Dalkey, DUBLIN, IrelandRegistration number: 777085Email: [email protected].
